Welcome to Hailong Industrial Solutions Corp.. We are committed to providing reliable delivery services and quality products to ensure customer satisfaction. Please read our delivery and return policy carefully before placing an order.

Delivery Policy

Order Processing

Orders are processed after payment confirmation and verification of product availability. Processing times may vary depending on product type, quantity, and delivery location.

Delivery Schedule

We aim to deliver orders within the agreed timeframe. Delivery schedules may vary depending on:

• Product availability
• Delivery location
• Shipping method
• Weather and transportation conditions

Shipping Coverage

We provide nationwide delivery services for industrial chemicals, industrial equipment, and related products.

Delivery Charges

Shipping and delivery fees may vary depending on:

• Order size and weight
• Delivery destination
• Special handling requirements

Delivery costs will be communicated before order confirmation.

Delivery Inspection

Customers are advised to inspect all items upon delivery. Any visible damage, missing items, or discrepancies should be reported immediately upon receipt of the shipment.

Return & Exchange Policy

Eligible Returns

Returns or exchanges may be accepted under the following conditions:

• Incorrect item delivered
• Damaged product upon arrival
• Manufacturing defects
• Incomplete orders

Requests must be reported within 3 to 7 days after receiving the order.

Non-Returnable Items

For safety and quality control reasons, the following items are generally non-returnable:

• Opened or used chemicals
• Customized or special-order products
• Damaged items caused by improper handling or storage
• Products without original packaging

Return Approval

All returns are subject to inspection and approval by our team before replacement or refund processing.

Refunds

Approved refunds will be processed using the original payment method or through mutually agreed arrangements. Processing times may vary depending on the payment provider and banking process.

Return Shipping

Customers may be responsible for return shipping fees unless the return is due to our error, damaged goods, or incorrect delivery.